Sunday, March 20, 2011

iPod Question

Hi folks,

For some reason, my iPod (touch, 2nd generation, I think) has stopped receiving data from the net via my wireless internet connection. It says it's connected, but, ya -- not receiving data. I've disconnected and reconnected, powered off, powered on, rebooted, but nothing works. Any advice would be greatly appreciated.

2 comments:

Marc said...

You might've already tried some or all of these suggestions, but here are a few recommendations from a support page on Apple.com.

http://support.apple.com/kb/ts1398

Under the "Resolution" section, you'll find

"If you are unable to access the Internet while connected to a network"

and

"If you are still unable to join a Wi-Fi network, or unable to access the Internet while connected."

Under the first heading, maybe the "Tap Renew Lease" option will work. If not, there's another option under the second heading: "Reset network settings."

If that and/or other options prove unsuccessful, here's the link the Apple's "Express Lane," which (it seems) will help you contact the appropriate technical support.

https://expresslane.apple.com/GetproductgroupList.do?PRKEYS=PL133,PL113

exapologist said...

Thanks, Marc!

I tried those things as well, but no luck. Thanks very much for the link to the Express Lane!

Best,
EA

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